General Manager

Company: Squishable
Location: Los Angeles
Posted on: November 20, 2024

Job Description:

General Manager, Flagship
Department: Stores
Reports To: District/Regional Manager
Status: Exempt/Full-Time
The Role:
At Squishable, products and people are at the core of why we do what we do every day. We strive to create a customer experience that is based on sharing our love and passion for the brand while building long-lasting relationships with our customers---turning friends into fans. As we experience rapid growth, we are looking for career-driven leaders who are obsessed with creating a unique and exceptional customer experience.
Beyond great products in great stores, we need great people to represent the brand where it matters most---in front of our customers. These leaders will be a part of shaping the voice and character of the Squishable store experience.
The ideal candidate will be a natural-born leader who loves the store experience. They will be passionate, driven, and highly organized with a desire to bring happiness to people's lives. Additionally, they will be confident, creative, bright, friendly, adaptable, and able to consistently perform at the highest level. Candidates must be well-spoken and confident in their ability to interact with people at all levels while remaining calm and organized at all times.
Responsibilities:
Leadership

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• Create a positive environment that the team is excited to come into, be challenged by, and contribute to.
  
• Be proactive, a solution, and a decision-maker.
  
• Communicate business needs and team updates to leadership in a productive and concise manner.
  
• Lead by example, uphold and implement Squishable standards with your team.
  
• Create an environment where knowledge is shared, teams are informed and engaged, and feedback is provided through regular touch bases, monthly meetings, etc.
  
  Team Development
  
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  • Network, recruit, hire, onboard, and develop a well-rounded team that excels in customer service, selling, merchandising, operations, and team management/leadership.
    
  • Consistently provide feedback to ensure growth, change, and results in your team. Challenge and guide your leadership team to do the same with their respective teams.
    
  • Create succession to encourage individual drive and development, upward mobility, and engagement.
    
  • Take responsibility and ownership of how each person on your team needs to be challenged to grow. Tailor a development plan accordingly per individual.
    
    Customer Experience
    
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    • Exemplify and uphold a positive, unique customer experience and ensure all team members can successfully execute the Squishable experience. Maintain a customer-first environment.
      
    • Actively manage all training of your team on the customer experience.
      
    • Have your finger on the pulse of your sales floor and take ownership of all customer experiences.
      
      Business Management and Planning
      
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      • Drive top-line sales growth while managing expenses such as labor percent, supply budget, etc. to company standard.
        
      • Identify ways to increase your store's business and build brand awareness in your community.
        
      • Recognize the importance of planning and ensuring schedules are well thought out, posted at least two weeks in advance, and relay critical business events/needs/information.
        
      • Possess a strong business acumen and be able to present your business to a room full of strangers.
        
        Visual Merchandising
        
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        • Update store weekly based on inventory levels and best sellers while teaching the team to take the initiative to do the same.
          
        • Ensure your team can uphold and is well-versed in visual and product standards.
          
        • Ensure a visual focus is implemented weekly to drive business in your community.
          
          Operational Excellence
          
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          • Know your store numbers, KPI's, best sellers, and business statistics. Teach key leadership the importance of knowing and tracking their business.
            
          • Ensure seamless store operations and compliance with all Squishable standards.
            
          • Own your inventory and ensure it is being accurately managed by staff.
            
          • Store cleanliness standards are implemented and met on a daily/weekly/monthly basis.
            
            Other Qualifications
            
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            • Two plus years of relevant management experience in a high volume, fast-paced, challenging, and creative customer-facing retail environment; preferably in a General Manager role.
              
            • Passion for people! A dynamic and engaged leader who has a passion for empowering, inspiring, motivating, teaching & developing team members.
              
            • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
              
            • Feedback is a gift! Ability to provide constructive feedback and recognition to every team member, to ensure we have an open and transparent culture of high-performance standards.
              
            • High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven.
              
            • Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment.
              
            • Being a Brand Ambassador, with excellent knowledge of and commitment to Squishable's vision, culture, and standards.
              
            • Willing to work a flexible schedule including early mornings, nights, overnights, weekends, and holidays as needed
              
            • College degree preferred
              
            • Proficient with Microsoft Office Suite or related software
              
            • Capability of lifting items around 25 pounds.
              
              Salary Starts at $58,000-66,0000
              Benefits:
              
              • 
                
              • Health, Vision, Dental Insurance
                
              • Long/Short term disability
                
              • Paid Time Off
                
              • Employee discount
                
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Keywords: Squishable, Santa Clarita , General Manager, Executive , Los Angeles, California